Privacy Policy

Introduction

This website cushionday.no is owned and operated by Smil Designs AS (org. no. 934 914 228, Gomsrudveien 399, 3619 Skollenborg). We are committed to ensuring that your personal data is handled securely and confidentially in accordance with applicable privacy laws.

About this Privacy Policy

Smil Designs AS is the data controller for the processing of personal data as described in this privacy policy. This means that we are responsible for ensuring that your personal data is processed in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Contact information

Your rights

You have the right to access, correct, and delete your personal data. We will respond to such requests within 30 days. However, we may be required to retain certain information for a longer period in accordance with the Norwegian Bookkeeping Act.

Purpose of processing

We process your personal data for the following purposes:

• To fulfill your orders and process payments
• To provide customer service and support
• To comply with legal obligations
• To improve our services and user experience
• To send you marketing communications (with your consent)

What information we collect

Information you provide to us:

• Name and contact information (address, phone number, email)
• Order and payment information
• Return and claim history
• Communication with our customer service

Information we collect automatically:

• IP address and browser information
• Device type and operating system
• Time and duration of your visit
• Pages visited and usage patterns

Cookies

We use cookies to improve the functionality and user-friendliness of our website. Cookies help us remember your shopping cart contents, tailor content to your preferences, and collect anonymous statistics about website usage. You can change your cookie settings in your browser at any time.

Analytics and statistics

We use Google Analytics and Hotjar to gain insights into our website traffic, usage patterns, and usability. This data is processed in aggregated and anonymized form, which means it cannot be used to identify individual users.

Use of our services

When you make a purchase, we register your order details, delivery address, and IP address. When you contact our customer service, we register your name and email address. If you subscribe to our newsletter, we use Klaviyo to manage your subscription, and you can unsubscribe at any time.

Sharing of personal data

We do not sell your personal data to third parties. We only share your data with partners who are necessary for delivering our services to you. All our partners are bound by data processing agreements that ensure your data is protected.

Our partners include:

Data security

We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption and access controls. We do not store your card details ourselves; these are handled by certified payment providers who meet the highest security standards.

Data retention

We retain your personal data for different periods depending on the purpose:

Complaints

Changes

We may update this Privacy Policy from time to time. The latest version will always be available on cushionday.no. We encourage you to review this policy periodically to stay informed about how we protect your data.

Complaints (Klarna specific)

When you choose to pay with Klarna, we share your personal data with Klarna for creditworthiness assessment and service tailoring. This data is processed according to Klarna's own Privacy Policy, which you can find on their website.